Shipping policy

Shipping Policy

Handling & Dispatch

  • Orders are processed and dispatched within 2–5 business days.

  • We are responsible for dispatch timing; in-transit time depends on the carrier and local customs/delivery. We’ll expedite and follow up where possible but cannot guarantee an exact delivery date.

Estimated Transit Time (business days)

  • US/EU: 8–15

  • APAC: 5–12

  • Rest of World: 8–15

Actual times vary with holidays, customs inspections, weather, and local delivery.

Shipping & Methods

  • Free worldwide standard shipping by default. If available, express options can be selected at checkout (paid).

  • Tracking will be provided; orders may ship in multiple parcels at no extra charge.

  • For reliable delivery, we do not ship to P.O. Boxes or freight forwarders. Please provide an English address and a reachable phone number.

Duties & Taxes

  • Our pricing includes routine import clearance and duties (handled by our forwarder/carrier in the destination country).

  • However, local VAT/GST or regional fees vary by jurisdiction. The carrier may still collect such local taxes or service fees from the recipient per local regulations; these are outside our control. For specifics, please consult your local customs or the carrier.

Undeliverable & Address Issues

  • If a parcel is returned due to incomplete address, refusal, or unreachable recipient, we will refund to the original payment method, minus round-trip shipping and applicable fees (if any). Re-delivery or address changes may incur additional charges.

Damage/Shortage on Arrival

  • Please contact us within 48 hours of delivery with photos/video; we’ll assist with claims and reshipment.

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